Please select a topic below to see frequently asked questions regarding purchasing with us. If your question isn’t listed, feel free to submit your question via the Contact Form.

Information about orders

Orders are typically shipped within 24 hours of receipt during business days. Please double check the part number and description. Most of our returns are due to mixed up part numbers. Due to our automated system, orders cannot be changed once they are placed. Online orders may be paid for with, Zelle, and Bitcoin. We don’t accept credit card at the moment.

Do you charge tax?

We may be required to collect sales tax on out of state sales. You may or may not be required to pay sales tax based on where you live. When you get to the checkout screen, it will tell you whether tax is owed for your order. Dealer, government, and non-profit customers must provide a copy of their tax certificate to avoid these charges. International customers may have export taxes or customs duties added to their orders.

Can I special order?

We will gladly try to fill special orders from any of the companies whose products we sell. The customer must provide the manufacturers stock number for the item desired. The minimum amount for a special order is $1000.00. All special orders must be prepaid. No refunds, returns or exchanges are allowed on special order items.

Can I come shop and pick up orders?

We do not have a store or showroom. Orders placed in advance may be picked up to avoid shipping charges. All pickup orders will be charged Idaho state sales tax unless we have your tax certificate on file.

Licenses and regulations

Export licenses for international orders are required in order to send reload powder. To obtain an export license we need the following items: An order for the goods desired, and an import permit for these items or a letter from the government of the destination country stating no license is required. You may be required by the U.S. Department of State to obtain the license for additional items. We suggest large orders which can be broken into smaller shipments since a license is good for 48 months or until all goods have been shipped, whichever comes first.

How do you ship?

We use UPS, FedEx, and the US Postal system to ship our products. We will try to ship your order by the shipper you prefer but reserve the right to change shipping methods to lower your cost or to comply with shipping regulations. 2nd Day or Next Day Shipping is available within the United States at an additional cost. Orders to Hawaii and Alaska must either go through express shipping or the mail. Please use a physical address for all non-postal options. All express shipping options must be received by 3:00 PM CST, Monday-Saturday .

Reload Powder will be charged a $35.00 hazardous materials fee if shipped by 2nd Day or Next Day Air.

Overweight Items and Packages: Overweight Package Changes – Due to a recent change in shipping policies from both FedEX and UPS, packages shipping over 50lbs will incur a $12.00 Surcharge.

How accurate are the expected dates for items that are on order?

Date estimates concerning certain arrival dates for items are based on the historical shipping data for each specific manufacturer. Please keep in mind that these dates are estimates and that they may not always be accurate due to unforeseen circumstances.

Can I ask for specific packaging?

If you have a specific packaging request we will do our best to accommodate your packaging preference. Please call customer service at (208) 225-5713 to make these requests.

Q. When will my order ship?

A. Due to high demand, shipping and delivery times are not guaranteed. We are pumping orders out as fast as we can, but please do expect shipping delays!

Q. Is inventory always up to date?

A. Inventory is not guaranteed. Our website cannot always keep up with adding and subtracting inventory with the high traffic it is experiencing. Please note – if an item shows in stock, there is always a possibility thast it could be a mistake. Any out of stock items will be automatically removed from your order when we ship

Q. I placed an order but don’t see a charge on my card?

A. We bill all orders manually in house just in case there is an issue with shipping charge errors or an item that needs to be removed due to incorrect inventory. Once your order is pulled and packed, we will then charge the card.

Q. When are items expected back in stock? Can I place a backorder?

A. We have no ETA on any products that show as out of stock. Unfortunately, no backorders at this time.

Q. Why does my order status say pending?

A. All orders will show as pending regardless of if they have shipped or not. This is a feature we are working on getting fixed. When your order ships, you will get emailed a tracking number, but, for the time being, your status will not change.

Q.How do I know if my order was accepted?

A.– You will receive an automated email once your order has been confirmed.
– Upon successful check out an automatically generated email is sent with a copy of the sales receipt.
– Please insure that your email address is entered correctly.
– A second email with the tracking number will be sent once your order has been shipped.

Q.What happens if there is a problem with my order?

A.If there is a problem with your order on your end please call or email the store. If there is a problem with your order here at our facility you will be contacted by email.

Smokeless Powder 

All orders containing powder, will charged a $16.00 hazardous materials charge per shipping box containing these items. Powder cannot be shipped by air. Powder and primers can be packed together on ground shipments for one hazardous charge provided the total weight of the order (including packaging) remains below 50 lbs. (Feb 2020: Due to a recent change in shipping policies from both FedEX and UPS, packages over 50lbs will incur a $12.00 Shipping Surcharge. This means that we will have to limit the amount of actual weight of Hazardous Materials to 40lbs per HazMat box to ensure that there is enough of a buffer to meet the overpacking requirement by UPS and FedEx. ) If your order must go in more than one box an additional hazardous materials charge of $16.00 may be charged. You will be notified before this happens to approve charge. We will always attempt to configure the package to help optimize the shipment at the lowest possible cost.

NOTE: Hazardous products may not be returned. Please be sure to double check your order involving these items carefully before confirming.